To me, when I compare it with other systems that I use Apple Mail or some other CRM-based emails, this is as basic as it gets. They don't think much about the end user. However, what I get through my IT person is they are entirely focused. New users should evaluate the experience and evaluate the connectivity to other systems before signing up for this solution. For how long have I used the solution?Īs far as I know, the solution is up to date, and we are using the latest version. However, from a user perspective, it's still pretty much the same. Now, under the covers, they've made lots of changes.
It's virtually the same as it was when we bought it. They don't seem to be particularly focused on the user experience.Īlso, this thing is not updated from a feature set perspective. Their whole sales pitch and documentation are focused on IT people running this thing. The IT guys love this thing, however, from the user perspective, it's slow when it's cumbersome. This recovery stuff turns out to be very, very difficult. Once I crashed it, getting back access to my old emails has proved to be very difficult. The result was my IT person is still trying to recover most of my email, even though we've gone through all the backup procedures and all this other stuff over the years. It turns out there's a hard limit as to how many files you can have in a folder, and so I personally ended up crashing the system. However, for example, I recently personally crashed it due to the fact that I had too many items in my folder. It's very much a standalone product and the documentation does not make this easy.
In terms of connecting, we really need to connect this to a CRM system and there doesn't seem to be an excellent way to do it. We don't have a great way of getting these emails into CRM except by copying and pasting text. The connectivity with CRM is a significant issue here. The search and archiving documentation capabilities need to be stronger.
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